One product, one operating discipline. The Inbound Control Tower is the named software layer of the RK Innovation Center — the system we built to keep mission-critical production lines uninterruptible. Three audit-able commitments. Pilot it in 30 days.
Every 3PL claims "AI-assisted exception management." We commit to three numbers and put them in the master service agreement. Miss them and you get gainshare credit back.
When an inbound shipment status changes — at origin, in transit, at port, on dray, at our dock — it appears on the customer dashboard within 60 seconds. p95.
When the engine flags an inbound exception, a named RK operator owns it within 8 business hours with a documented mitigation plan. Dedicated programs only.
Any high-severity event gets a written post-mortem with documented root cause and counter-measure, delivered to the customer the same calendar week.
The Inbound Control Tower is a stack: data sources, ingestion, the exception engine, operating dashboard, customer dashboard. Built by the RK Innovation Center and operated under one team's accountability.
Private-cloud, US-only data residency by default. Customer data segregated at the tenant boundary. Audit log on every record.
Hybrid stack of dedicated time-of-arrival and dwell-anomaly models. Customer data is never used to train cross-customer models. Sub-2-second p95 inference for the inbound prediction path.
Customer-facing REST API for inbound visibility events, exception lifecycle, and KPI export. Documentation and rate limits available under NDA.