The Underwriter's Pack

Procurement-grade qualification, on a single page.

For supply chain procurement officers, vendor management, and finance underwriters: everything you need to qualify RK Logistics as a vendor — capabilities matrix, references-by-tier, master SLA excerpt, insurance limits, business continuity, and our standard cutover playbook. Designed to clear procurement in 24 hours.

Capabilities Matrix \u2193 Request the full pack \u2192

Capabilities Matrix

Service \u00d7 Vertical \u00d7 Geography. One grid.

The standard procurement filter. Where each RK service applies, in which vertical, served from which region.

Service	Semis	EV / Mobility	Battery	Electronics	Data Center	D2C / B2B
Manufacturing support & line-side	\u25cf	\u25cf	\u25cf	\u25cf	\u2014	\u2014
Warehousing & managed storage	\u25cf	\u25cf	\u25cf	\u25cf	\u25cf	\u25cf
Value-added services (kitting / VAS)	\u25cf	\u25cf	\u25d0	\u25cf	\u25cf	\u25cf
Foreign Trade Zone (FTZ)	\u25cf	\u25cf	\u25d0	\u25cf	\u2014	\u2014
Direct fulfillment B2B / B2C	\u2014	\u2014	\u2014	\u25cf	\u2014	\u25cf
Spare parts & field service	\u25cf	\u25cf	\u2014	\u25cf	\u25cf	\u2014
Reverse logistics & asset recovery	\u25cf	\u25cf	\u25cf	\u25cf	\u25cf	\u25cf
Specialty / hazmat transportation	\u25cf	\u25cf	\u25cf	\u25cf	\u25cf	\u2014
Inbound Control Tower\u2122	\u25cf	\u25cf	\u25cf	\u25cf	\u25cf	\u25d0
Warehouse to World freight forwarding	\u25cf	\u25cf	\u25cf	\u25cf	\u25cf	\u25d0
Freight brokerage (FTL/LTL/intermodal)	\u25cf	\u25cf	\u25cf	\u25cf	\u25cf	\u25cf

\u25cf Active dedicated capability \u25d0 Available on request / configurable \u2014 Out of scope

Geographic coverage \u2014 Service \u00d7 Region

Service	Bay Area	Central Valley CA	Arizona	Pacific NW	Midwest	Northeast
Mission-critical 3PL+ operations	\u25cf	\u25cf	\u25cf	\u25cf	\u25cf	\u25cf
Foreign Trade Zone	\u25cf	\u2014	\u25cf	\u2014	\u2014	\u2014
Hazmat / battery storage	\u25cf	\u25cf	\u25cf	\u2014	\u2014	\u2014
Hyperscale staging	\u2014	\u25cf	\u25cf	\u2014	\u25cf	\u2014
D2C / B2B fulfillment	\u2014	\u25cf	\u2014	\u2014	\u25cf	\u25cf
OnTime tri-state LTL	\u2014	\u2014	\u2014	\u2014	\u2014	\u25cf

References by Tier

Customer relationships, indexed by tier.

Customer names are confidential. Tier-level descriptors are not. Direct references available under NDA on a 24-hour turn.

Tier 01 \u00b7 Semiconductor

Top-3 global semiconductor capital equipment leader

35+ year continuous service-parts & field-service program. Multi-facility dedicated footprint. 6\u03c3+ sustained quality. Reference call available under NDA.

Tier 01 \u00b7 EV / Mobility

High-growth Tier-1 EV manufacturer

Inbound control tower + FTZ program. Multi-state inbound flow. 99.9% OTIF on mission-critical components. Reference call available under NDA.

Tier 01 \u00b7 Battery

Major U.S. EV battery manufacturer

Continuous EV battery storage program since 2014. Zero recordable safety incidents. Hazmat-rated dedicated facility footprint. Reference call available under NDA.

Tier 02 \u00b7 Electronics

Multinational high-precision electronics manufacturer

FTZ + integrated B2B fulfillment program. ERP-to-WMS sync at 99%+. Multi-year program with active expansion.

Tier 01 \u00b7 Hyperscale

Hyperscale data-center buildout program

Rack-ready staging, white-glove deployment, scheduled site delivery aligned to construction takt. Active multi-quarter program.

Tier 02 \u00b7 D2C

Connected-consumer brand

End-to-end D2C fulfillment + reverse logistics + branded packaging. 99.4% inventory accuracy TTM. Multi-region active program.

Tier 01 = active dedicated multi-year program with named operations leadership. Tier 02 = active program with shared / multi-customer infrastructure. References by name and direct contact available under standard mutual NDA.

Master SLA Template

The three commitments. Written into the master service agreement.

Excerpted from the standard RK Master Service Agreement language. Full document available under NDA.

Section 4.1 \u00b7 Visibility latency

"Provider commits that any inbound shipment status change \u2014 at origin, in transit, at port, on dray, or at Provider's dock \u2014 will be reflected on the Customer Dashboard within sixty (60) seconds at the 95th percentile."

Section 4.2 \u00b7 Exception resolution

"For dedicated programs, Provider commits that any inbound exception flagged by the Exception Engine will be assigned to a named Provider operator within eight (8) business hours, with a documented mitigation plan."

Section 4.3 \u00b7 Post-mortem

"Provider commits to deliver a written post-mortem report \u2014 including documented root cause and counter-measure \u2014 to Customer's named program sponsor within the same calendar week as any high-severity incident."

Section 4.4 \u00b7 Gainshare credit

"In the event Provider misses any of the commitments in Sections 4.1\u20134.3 in any reporting month, Customer is entitled to a service credit calculated as a fixed percentage of monthly fees, applied automatically and reflected on the next invoice."

Insurance & Indemnification

Limits and lines, stated.

Commercial general liability

$2M per occurrence \u00b7 $4M aggregate

Excess / umbrella liability

$25M aggregate

Auto liability \u00b7 hired & non-owned

$1M combined single limit

Workers' compensation

Statutory \u00b7 $1M employer liability

Warehouse legal liability

$10M per location \u00b7 customer-named

Cyber / technology errors & omissions

$5M aggregate

Indicative limits. Customer-specific COIs issued under contract. Higher per-program limits available on request.

Cutover Playbook

How to de-risk the incumbent replacement.

The standard RK cutover sequence. Designed so the customer's production line never feels the handoff.

Phase 01 \u00b7 Discovery

Map the floor before the contract

Two-week structured discovery on the customer's existing operation: BOM depth, supplier base, exception rate, integrations. No templates. The output is a written operating brief signed off by both teams.

Phase 02 \u00b7 Parallel run

RK runs alongside, not instead

RK stands up the new operation in parallel with the customer's incumbent. Both ship into production for 4\u20138 weeks. Three exit criteria written up front: OTIF target, accuracy target, exception-resolution target. Cutover is a decision, not a date.

Phase 03 \u00b7 Cutover

Single owner, single dashboard

Once the exit criteria are hit and signed off, RK becomes the single accountable operator. The customer dashboard is live. Exit clauses for the incumbent are pre-coordinated to avoid double-paying. Incumbent runs hot-backup for 30 days.

RK vs. National 3PL Incumbents

Where RK wins the comparison.

National 3PL incumbents (the multi-billion-dollar players) win on scale and price-per-pallet. RK wins on the dimensions that matter for mission-critical programs.

Dimension	National 3PL incumbent	RK Logistics
Scale & geographic breadth	\u25cf	\u25d0
Lowest price per pallet	\u25cf	\u25d0
Vertical specificity (semis, EV, battery)	\u25d0	\u25cf
Single-operator origin-to-dock accountability	\u25d0	\u25cf
Audit-able SLA (60s / 8hr / same-week)	\u2014	\u25cf
Open-book commercial transparency	\u2014	\u25cf
Same-week post-mortem on severity-1 events	\u2014	\u25cf
EV battery storage tenure (since 2014)	\u2014	\u25cf
35+ year semiconductor service-parts program	\u2014	\u25cf